FAQ

Questions,answered.

How buying a rig, parts and delivery works at Poseidon. Anything we missed, call and ask for a builder.

Builds

How long does a custom build take?

Our current lead time is 5 to 8 weeks. Every rig is built to order, and we give you a date once your spec is confirmed.

What does a Signature Build cost?

Signature Builds run from $14,250 to $30,000, depending on the setup. See the builds.

Can I change a build or spec my own?

Yes. Build Your Rig lets you pick the platform, machines, tanks, reels and soft wash, and shows the price as you go.

What if my setup is unusual?

It is not turned away. If the builder can't confirm a combination on its own, it goes to custom review: a builder checks it by hand and calls you before anything is ordered.

Payment

How does payment work on a build?

Builds are paid in full to place the order.

You can also pay for the parts in full first. Once the parts are ordered, that payment is non-refundable, and the rig can't be picked up or delivered until the balance is paid.

Can I take my rig before the balance is paid?

No. Pickup and delivery happen once the build is paid in full.

Can I pay over time?

Yes. For a build or equipment, fill out the ClickLease application ($500 to $25,000) to see what you qualify for. On eligible orders you can also pick a pay over time option at checkout when one is offered. Terms are shown before you commit, and approval is up to the provider. How financing works.

What happens after ClickLease approves me?

Once you are approved, Poseidon sets up the lease agreement with you, and ClickLease pays Poseidon for your order.

Delivery and pickup

How do I get my rig home?

Four ways:

  • Free pickup at our shop, by appointment.
  • Meet halfway at an agreed spot, quoted.
  • We deliver to your door, quoted.
  • Insured carrier, quoted.

More on the Delivery and pickup page.

What does delivery cost?

Meeting halfway or delivery by our crew is $225 per hour of driving. An insured carrier is quoted separately.

When can I pick up?

Pickup is free, by appointment, Mon to Fri, 8am to 4pm Central. Saturday by appointment, with 72 hours notice. Call us to book a time.

Where is your shop?

7123 I-30 Frontage Rd, Suites 3 and 4, Little Rock, AR 72209. Pickup is by appointment, so call ahead.

Shipping

Do you ship parts?

Yes. Orders under $50 ship for $8.95 and orders under $149 ship for $12.95. Larger orders see their rate at checkout. Big items (tanks of 65 gal and up, most pressure washers and skids, hot water units and the Soft Wash Kit) ship by freight, priced per item for your region (South, Central or North and West) and shown at checkout. Heavy items (the Soft Wash Box, gas roof pumps, 18 in. hose reels, the 55 gal tank, the Big Guy 28 in. surface cleaner and the 2.5 GPM pressure washer) ship by ground at a heavy item rate, also per item for your region and shown at checkout. Each extra freight or heavy item on the same order costs less. Freight and heavy items do not go to California, Alaska, Hawaii, US territories or APO addresses. Chemicals do not ship: they are pickup only at our Little Rock shop. Orders ship within 1 to 3 business days. We don't offer free shipping. Shipping policy.

Do you ship to California?

Items with an engine, freight items and heavy items (such as the Soft Wash Box, 18 in. reels and the 55 gal tank) do not ship to California. California buyers can pick up in person or ship to an address outside California, such as Nevada or Arizona.

Do rigs ship?

Rigs go home by pickup, a halfway meet, our own delivery or an insured carrier. See Delivery and pickup.

Returns

Can I return an order?

All sales are final. Within 30 days of delivery, a defect, a part issue or a delivery issue under proper use is covered by our 30-day warranty, handled through the manufacturer or supplier. Send us photo or video proof and your receipt. You usually keep the item.

Improper use and accidents are not covered, and chemicals can't be returned. Product warranties are the manufacturer's. Read the refund policy.

Can I cancel a build?

Yes, before the build contract is signed. Deposits and parts already ordered are not refunded.

Contractor accounts

What is a contractor account?

A free account that gets you contractor pricing, plus rewards points on every order. See how it works.

Is there a rewards program?

Yes, Poseidon Rewards. Every account earns points: 500 to start and 25 to 2,000 per order. 1,000 points is $10 off. How it works.

Chemicals

Do you sell chemicals?

Yes. Every chemical is pickup only at our Little Rock shop: chemicals do not ship. Order online and choose Pickup at checkout, and we call or text you when your order is ready. Pickup is free, by appointment.

Can chemicals ship?

No. Chemicals are pickup only at our shop, 7123 I-30 Frontage Rd, Suites 3 and 4, Little Rock. If your order has a chemical and items that ship, choose Pickup for the whole order at checkout, or remove the chemical to ship the rest.

Contact

How do I reach you?

Call (501) 503-2623 or email info@poseidonequipment.com. Our hours are Mon to Fri, 8am to 4pm Central. Saturday by appointment, with 72 hours notice. You can also send a message.

Still stuck?

Ask a
builder.

Call, or send a message and we'll get back to you.